FRIENDLY TIMES CHILD CARE CENTRE
How to Contact us:
Should you ever have any questions or concerns
please contact the
Executive Director Ms Nicole
Julien at :
Mailing Address: Friendly Times Child care Centre
2829 Keele Street
Email : Friendlytimescc@gmail.com
An Information Board is located outside of the Preschool Room. All licensing, certification and other information related to the operation of FTCC can be found posted on the Information Board.
FTCC believes that every child has the capacity and desire to learn and that the world of a child should be one full of opportunities to create and explore in the broadest sense possible.
Friendly Times is a place where your child will not only feel safe, secure and cared for, but the environment conditions are such that your child will be inspired by his/her own innate curiosity and hunger to learn, grow emotionally, socially and intellectually. Friendly Times provides an enriching educational experience for children by providing services beyond those of basic custodial care.
The staff at Friendly Times consists of an Executive Director, RECE Teachers and Part time/ Supply Assistant Teachers. All staff are qualified ECE (Early Childhood Education) or ECA (Early Childhood Assistant) teachers Child and Youth Workers or Certified Teachers.
All ECE Teachers are registered members of the College of Early Childhood Educators (CECE).
All staff are trained in First Aid and CPR. All staff/volunteers have also cleared a Criminal Reference Check before hiring
VOLUNTEERS & CO-OP STUDENT PLACEMENTS
Friendly Times participates in a number of programs involving responsible, mature students, including High school and ECE programs. Participating in these programs benefits both the students and Friendly Times: students gain practical experience while presenting new ideas to Friendly Times. Notice of any student placements will be posted. Students/volunteers do not have unsupervised access to the children.
We ask that parents/guardians/caregivers acknowledge the students who are contributing to their child’s childcare program.
FTCC PRESCHOOL PROGRAM Ages 2-3.8 years old
(includes, but is not limited to, the following daily experiences:)
- Early Literacy Program
- Program activities (based on emergent curriculum)
- Circle (reading, singing, etc.)
- Creative Art
- Outdoor play
- Rest period
- Free play (cognitive, dramatic and sensory areas, etc.)
- Morning and afternoon snacks and lunch
- Extra curricular activities; Martial arts Dance, etc
FTCC Kindergarten Before and After School Program Ages 3.5-5 years old
Exclusively for children who attend Dowsview PS includes but is not limited to, the following daily experiences):
- Early Literacy Program
- Program activities (based on emergent curriculum)
- Circle (reading, singing, etc.)
- Creative Art
- Outdoor play
- Rest period
- Free play (cognitive, dramatic and sensory areas, etc.)
- Morning and afternoon snacks and lunch
- Extra curricular activities; Martial arts Dance, etc
FTCC SCHOOL AGE PROGRAM Ages 6-12 years old
Exclusively for children who attend Dowsview PS includes, but is not limited to, the following daily experiences:
- Homework club
- Free play (variety of games, construction toys, puzzles, computers, etc.)
- Group activities
- Various arts and crafts
- Outdoor experiences
- Special Projects/Events
- Morning and afternoon snacks
- Extra curricular activities ;Martial arts Dance ,etc
HOURS OF OPERATION
FTCC is open from 7:00 a.m. to 6:00 p.m., Monday to Friday, with the exception of the following days:
New Year’s Day
If for any reason FTCC has to close early for the day Parents will be notified or called before the Centre opens. If there is a disaster on Premises beyond FTCC control, Parents will be called to pick up children from the Centre or informed not to bring children to the Centre.
FTCC is unable to accommodate School Age children on regular school days between 8:30-3:15pm FTCC is not responsible for your children when they are at school. FTCC Teachers are not able check on your children or assist in changing your children etc during regular school hours. If your child becomes ill, Parents/Guardian/Caregivers are to pick them up from the school office
All Families are welcome to apply to enroll their children at Friendly Times Child Care Centre, Children wanting to enroll in our Before and After school programs must be enrolled in Downsview PS. Families will be asked in for an interview, where the Family may ask all questions familiarize themselves with the program and from question and assessing the needs of the family The Executive Director will determine if the Centre can meet the needs of the Family
The following registration forms must be completed prior to the enrollment of a child in a program:
- Application Forms
- Children’s Registration Form
- Children’s Medical Form
- Immunization Form
- Medical Consent
- Allergies Form
- Parent Contract
- Authorization Pick Up Information Form
- Trip Consent Form
- Toronto District School Board Information Sharing Consent Form
A minimum notice of (4) four weeks must be providing in writing to the Director of Friendly Times in the case of a child being withdrawn from a program.
FTCC Families are required to sign yearly Code of Conduct and Parent Contracts annually to continue enrollment yearly. Families who fail to do so may lose space in the program.
Under the CCEYA, parents are required to provide the centre with the following information:
§ Home address and telephone numbers (including cell phone numbers)
§ Work address, telephone numbers, and name of company
§ Addresses and telephone numbers of the people you have authorized as emergency contacts and/or to pick-up and drop-off children
§ Name and telephone numbers of your family physician
§ Immunization dates
§ Custody arrangements and/or special circumstances To abide by a Custody Order or Separation Agreement, a copy of the official documentation is required. It is the parent’s responsibility to notify the supervisor of any changes to the documentation. Please ensure that all details are included. If a parent is experiencing problems associated with custody and access, please discuss this with the supervisor. Parents are responsible for notifying the supervisor, in writing, if there are any changes to this information.
Privacy of personal information is an important principle to Friendly Times Childcare Centre. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle personal information. Information is never sold to a third party.
Upon arrival at FTCC, Children need to be escorted into the Classroom by their Parent/Guardian/Caregiver both Parent/Guardian/Caregiver are expected to notify the Teachers of FTCC by greeting them respectfully. Children will then be signed onto their appropriate attendance. Parent/Guardian/Caregiver are encouraged to share any useful information with the staff of FTCC that will enable the staff to provide the best quality care e.g “Johnny did not sleep well last night “ or Suzy expressed her excitement to play in the water table today” This allows the Teachers to plan ahead to provide the best care.
All children attending Downsview Public School should arrive at Friendly Times by 8:15 a.m. on all regular school days. All children who are to picked up by a School Bus should arrive at least 15 minutes in advance of the bus’ scheduled arrival time. During the days when there are no school classes, all children should arrive at Friendly Times by 9:00 a.m.
Children are to be picked up by Individuals (16 and older) on their authorized pick up list only. If there is a change to the authorized pick up list, Friendly Times staff should be notified immediately.
Children are not to be picked up later than 6:00 p.m. If a child cannot be picked by 6:00 p.m., the staff must be notified as soon as possible. If a child has not been picked up by 6:00 p.m.The staff will attempt to contact the parent/guardian/caregiver. If the parent/guardian/caregiver cannot be reached, all emergency contacts will be called. If no contact with the parent/guardian/caregiver or emergency contacts is made by 7:00 p.m., the staff are required to inform the proper authorities (police and Children’s Aid Society).
If a child is ill, late or will not be attending Friendly Times on a particular day or days, the staff must be notified by 9:00 a.m. on the day(s) of absence by calling Friendly Times at 416-631-7681. FTCC reserves the right to terminate care contracts in the event a child has been absent for 5 consecutive days without any explanation.
Friendly Times Child Care Centre does not accommodate any Bus pick up or drop offs. Children must be accompanied by an adult 16 years or older to and from the Daycare.
Children will not be released in taxis or sent home with any unauthorized persons.
If someone other than the parent/guardian/caregiver is to pick up a child, the staff must be notified by the parent/guardian/caregiver in advance of the pick up. If an unauthorized person arrives to pick up a child, the child will not be released to the person until contact with the child’s parent/guardian/caregiver is made.
( Exclusively for children who attend Dowsview PS)
Intoxicated Pick up Person \
FTCC reserves the right to refuse to release children to an individual who presents them self as a threat to the safety of the child
Late Pick up Fee
Parents/guardians/caregivers that are late picking up their child will be charged a late fee of $2.00 a minute per child, which is to be paid by the following day. This late fee will be subjected to a $3.00 a day penalty until paid in full, payable directly to the Friendly Times staff member on duty at the time the child is picked up late. An invoice and/or receipt will be issued for the late fee amount owing. If a child has been picked up late three times, the late fee increases to $4.00 per minute after 6:00 p.m.
Parents/guardians/caregivers that are late picking up their children 3 times in a consecutive of 3 months will have their service of child care contract terminated. Friendly Times is subjected to late fees when the Centre is open past 6:00 pm without a pre arranged permit
There is a non-refundable registration fee of $50.00.
Fees are non-negotiable exasperation will not be tolerated. Non contracted Child Care is suspended in the event of late or NSF payments until fees are paid in full.
Monthly fees are set according to the ongoing costs of operation. Fees are calculated by averaging costs over the year. Fees are raised every year to accommodate yearly budgets etc. Monthly fees are subject to change and parents/guardians/caregivers will be given 30 days notice of any change. At the beginning of each year 12 post dated cheques are required. Care is suspended or terminated in the event post dated Cheques are not received.
The monthly fee is due the first of every month, and is payable at all times. No refunds can be provided for absent days or sick days.
In the unlikely event FTCC has to offer unscheduled fulltime care or relocate due to TDSB strikes etc, The Board reserves the right to adjust the fees to accommodate any added costs.
There is also a security deposit of two weeks’ worth of fees required at the time of acceptance into the program. The deposit will be applied to the last month’s fees, provided appropriate notice is given.
Our Centre has a purchase of service agreement with the City of Toronto which allows FTCC to serve the community by accepting families who are eligible for subsidized care for inquiries regarding Subsidy contact the City of Toronto’s Children Services Kids line at 416-392(5437)
Payment is made by cheque only All cheques are payable to Friendly Times. A charge of $50.00 will be applied to all late payments and NSF cheques or returned cheques. Any cheques returned NSF will require immediate payment by way of certified cheque or money order and all future payments, until further advised, will also require certification.
Receipts for fees paid are issued monthly by request. As well, a receipt confirming the total fees paid from January 1 to December 31 of every year will be issued annually by written request.
POLICIES AND PROCEDURES
All policies and procedures are subject to change. Notice of any changes will be posted on the Parent/Guardian information Board.
Fire drills are held once a month. Instructions in case of a fire are posted in each room
A child in need of emergency medical attention will be taken to the nearest available hospital. Parents/guardians/caregivers will be notified of the emergency immediately. If parents/guardians/ caregivers have any special requirements regarding hospital treatment, it must be communicated to Friendly Times in writing.
In the case of an emergency situation, the safety and well being of the children are first priority. Emergency procedures are posted on the Information Board. All parents/guardians/caregivers will be notified by staff if re-location of FTCC is necessary. FTCC emergency re-location place is Air-O-Down Child Care Centre located at Downsview Secondary School, 7 Hawksdale Road, Toronto, Ontario, tel: 416-633-2014. If for some reason Friendly Times is not relocated to Air-O-Down, the parents/guardians/caregivers will be notified from the new re-location place as soon as possible.
While it is recognized that the closing of FTCC at any time other than normal closing time will be an inconvenience, it may become necessary due to weather conditions. All parents/guardians/caregivers will be notified immediately if Friendly Times must close at a time other than normal closing time. In the even TDSB has closed schools due to weather etc Families must check website to find out the Status of the Centre.
For children in the Preschool program, an extra set of clothing (shirt, pants, socks, underwear and sweater/sweatshirt) and bedding (pillow, pillowcase and blanket) are to be kept at Friendly Times. All belongings are to be labelled. Although the staff will be diligent in caring for each child’s personal property, Friendly Times is not responsible for any loss or damage that may occur. Toys and special items must remain at home unless otherwise requested.
Children must be dressed in clothing appropriate for the weather. Two-piece snowsuits are preferable to one-piece snowsuits, as they are easier for the children to put on themselves. In warm weather, please make sure your child wears a wide-brimmed hat and sunscreen.
Please remember that children participate in a number of activities that may soil or mark clothing (outdoor play, artwork, etc). Staff members provide protective smocks whenever possible, but they cannot be held responsible for damaged clothing.
FOOD – LUNCH AND SNACKS
Nuts and/or nut products are not permitted in Friendly Times Childcare Centre.
The Preschool program includes a catered lunch which incorporates nutritional balance and variety. Weekly lunch menus are posted on the Information Board.
Morning and afternoon snacks are provided in both the Preschool and School Age programs which also incorporate nutritional balance and variety.
All children are encouraged to try all food items served. If a child has allergies or is on a special diet, parents/guardians/caregivers are to notify the Director and staff of FTCC so that special arrangements can be made for the child.
Consent forms for all trips away from FTCC will be provided to all parents/guardians/caregivers in advance of the scheduled trip. Information regarding date, time, duration, transportation arrangements and place will be included on the consent form. Alternate care for children who choose not to attend scheduled field trips are the responsibility of the Guardian of the child/ren.
HEALTH - ILLNESS
See full Policy on Website
Vigilance over health matters is critical in a group setting, particularly in a childcare centre. The health of the children depends on the cooperation of all parents/guardians/caregivers and staff in maintaining control of illnesses and infectious diseases with preventative measures such as cleanliness, a healthy diet and ensuring children are well rested, as well as the early recognition and prompt treatment of the signs and symptoms of illness.
Children are not to attend Friendly Times if any of the following symptoms are present:
- temperature of 100°F (38°C) or more
- diarrhea (ie. foul smelling, unusual colorations, mucous-like liquid bowel movement) - if a child has two or more such movements while attending Friendly Times, the parent/guardian/caregiver will called to take the child home
- vomiting - if a child has two or more such movements while attending Friendly Times, the parent/guardian/caregiver will called to take the child home
- extensive and/or unexplained rashes
- discharge from the eyes, red eyes
Children must be free of the above symptoms for at least 24 hours before attending Friendly Times.
If a child has or is suspected to have a contagious infection/disease, he/she is not to attend Friendly Times. If symptoms of a contagious infection/disease develop while a child is at Friendly Times, the parent/guardian/caregiver will be notified immediately to pick up the child and the child will not be able to re-attend Friendly Times without a medical certificate confirming the infection/disease is no longer contagious.
HEALTH - MEDICATION
Only medication prescribed by a doctor can be administered by staff to the children. All medication must be in the original container with a pharmacy printed prescription label intact . No out-dated medication or medication prescribed to any other person than the child will be administered.
If a child requires medication while at Friendly Times, the parent/guardian/caregiver must enter all necessary information daily on a Medication Form.
HEALTH - ALLERGIES
If a child suffers from an allergy, the Director must be notified in writing of the allergy, including the allergic reaction signs and required treatment. Every effort will be made to minimize a child’s contact with his/her allergens.
SMOKE FREE POLICY
Under the Smoke Free Ontario Act, ‘No Smoking’ signs are required to be posted at the entrance of the Centre including the washrooms and the playground. The purpose of the Act is to protect people’s health by prohibiting smoking at all times whether or not children are present.
Friendly Times Childcare Centre is a smoke free environment. Parents, visitors and students are required not to smoke or hold lighted tobacco in the building, playground, on field trips, whether there are children present or not.
Parent/Guardian/Caregiver and Staff Communication
Parent/Guardian/Caregiver and FTCC teachers will communicate in a respectful manner as communication between FTCC Teachers and Parent/Guardian/Caregiver is vital for meeting the needs of the children in FTCC. Parent/Guardian/Caregiver are encouraged to speak directly to FTCC teachers for about any issues that may better the quality of care for your child. FTCC Teachers may ask from time to time to speak with you regarding your child’s progress in our program and Parent/Guardian/Caregiver are expected to do the same, please be advised for safety precautions Teachers may not be able to speak with you as they have to stay with the children in the classroom they may ask to call you the following day or arrange a time to meet with you. Please let the Director know if you need assistance in this matter.
An interview to discuss a child’s progress or development may be arranged at any time throughout the year by speaking to the Director or Head RECE of your child’s classroom.
Parents/guardians/caregivers are encouraged to take part in the ongoing activities of their child’s program throughout the year. Parents/guardians/caregivers of a child new to the program are asked to assist their child in the transition of attending Friendly Times by being prepared to stay with their child during the first few days.
Parents/guardians/caregivers are also encouraged to communicate with the staff about their child. Communication between parents/guardians/caregivers and staff helps in the understanding of a child’s needs. If communication at the beginning or the end of the day is not possible, a parent/guardian/caregiver is welcomed to contact the staff at any time during the day.
Any parents/guardians/caregivers who would like to volunteer their time to assist in their child’s program or who can offer a special talent, etc., are asked to speak with the Supervisor of Friendly Times
The mandate of the program offered by Friendly Times Childcare Centre is to provide a warm, loving and secure environment for all children who come with varying needs of development; social, emotional, physical, behaviour and cognitive, where they can flourish.
Group interaction plays a key role by encouraging self-confidence and developing mutual respect and a sense of sharing. A part of this involves coming to terms with what is socially acceptable to both learning and life.
The Centre makes every effort to serve all children in this capacity. Occasionally, an unusual situation may arise where the regular program cannot meet the needs of an exceptional child. In this case (in consultation with the Director over a reasonable amount of time) the Board of Directors reserves the right to determine that this child be withdrawn. This action will be taken as a last resort and is driven by the interests of the child and the safety of others at the Centre. For the benefit of all concerned, we will follow these steps:
- at the onset of the problem, any staff directly involved with the child will record the behaviour in question; specific incidents, as well as responsive actions taken by the staff to manage the improper behaviour, will be included
- the Director and the staff will meet to develop a common strategy to help assist with
- families will be immediately apprised of any behaviour in question and informed of
the actions that the staff has taken to date
- parental insight into any specific behavioural issues will be sought
- a meeting will be held between the family, staff, the Director and a Special Needs Childcare Consultant to identify and agree upon key issues (if the family consents to help)
- a Behaviour Management Plan will be developed; clearly measurable goals accompanied by specific timelines for these goals will be established; responsibility for carrying out the various components of the plan will be assigned
- the Centre Planning Team will decide if a more appropriate goal for the child would be possible with part-time placement or a reduction of time spent at the Centre
- parents unwilling to co-operate with the adoption of a Long-Term Behaviour Management Plan may be at risk of having to withdraw their child from the Centre after a reasonable amount of time, if the child’s behaviour does not improve
- FTCC reserves the right to request pick up and drop off times that must be implemented by the family to continue care
- FTCC reserves the right to end child care if family chooses not to allow FTCC to retain outside resources
- FTCC reserves the right to request immediate pick if the behaviour is out of control
- FTCC reserves the right to refuse Full time care on P.A days and Breaks where Full time care is needed if FTCC believes
If the Behavior Management Plan is unsuccessful, and it is determined that the child requires a different or more specialized placement, the Board of Directors along side the Executive Director has the authority to conclude that the child should be withdrawn. Families will be informed of this decision in writing and assisted by professionals to make alternate arrangements. An appropriate time period will be established in order to secure the best possible placement for the child. Advisors for Children’s Services, from the province and, if appropriate, the District School Board, must be informed if a child is withdrawn.
** It should be noted that in extreme circumstances, a child may be, at the discretion of the Board and Director , immediately withdrawn from the program if the child poses a clear and present danger to the safety of anyone at the Centre.**
Group interaction plays a key role in a child’s social, emotional, physical and cognitive development. Occasionally, an unusual situation may arise where Friendly Times is unable to meet the needs of an exceptional child. Along side the Executive Director, the Board of Directors reserves the right to determine that the child be withdrawn from the program. Withdrawal from the program is a last resort and is driven by the interests of the child and the safety of others at Friendly Times.
Friendly Times Behaviour Management Policy is as follows:
- Documentation: at the onset of a difficulty, the staff directly involved with the child will record the behaviour in question. Specific incidents, as well as the responsive actions taken by the staff will also be recorded. The Director and staff will then develop a common strategy to assist the child.
- Notification: the parent/guardian/caregiver will be immediately advised of any behaviour in question and informed of the actions that staff have taken. Insight into the specific behavioural issue will be sought.
Development of Long-Term Behavior Management Plan: should the staff and parent/guardian/caregiver be unable to resolve the behavior in question within a reasonable period of time, a meeting will be held between the parent/guardian/caregiver, staff, Director and Special Needs Child Care Consultant to identify and agree upon key issues. A Behavior Management Plan will be developed outlining clear measurable goals, accompanied by specific timelines for the goals. Responsibility for carrying out the various components of the Plan will be assigned. Sometimes a part-time placement or reduction of time spent in the program will be necessary. Parents/guardians/caregivers unwilling to cooperate with the adoption of a Behavior Management Plan will be at risk of having to withdraw their child from Friendly Times if the child’s behavior does not improve over a reasonable period of time. FTCC reserves the right to request pick up and drop off times that must be implemented by the family to continue care.FTCC reserves the right to end child care if family chooses not to allow FTCC to retain outside resources. FTCC reserves the right to request immediate pick if the behaviour is out of control.FTCC reserves the right to refuse Full time care on P.A days and Breaks where Full time care is needed if FTCC believes that full time care is not in the child’s best interest
- Assessment of Results: if the Behavior Management Plan is unsuccessful and it is determined that the child requires a different or more specialized placement, the Board of Directors has the authority to conclude that the child be withdrawn from the program. The parent/guardian/ caregiver will be informed of this decision in writing and, if appropriate, the District School Board and Children’s Services will be also be informed of the decision.
- Re-Entry Meeting: in the case of a temporary withdrawal, a meeting will be scheduled on or before the day the child is to return to the program. The meeting will involve the parent/guardian/caregiver, staff and Supervisor. The meeting will establish the responsibility for development of a long-term plan of action and monitoring of future behavior.
*** In extreme circumstances, a child may be, at the discretion of the Board of Directors along side the Executive Director, immediately withdrawn from the program if the child poses a clear and present danger to the safety of anyone at Friendly Times. ***
SUSPENSION DISCIPLINARY POLICY
In the event of a child displaying and taking part and not limited to in the following behaviours:
- Disrespect to Staff/Children
- Physical assault, kicking slapping, hitting, biting etc (Staff or Children)
- Running away /leaving the group without permission
- Bullying of any type
- Name calling/Spreading rumours
- Use of profanity/inappropriate language
- The use of Sexual innuendos /inappropriate touching of others etc
- Deliberate destruction of FTCC property or the property of others
- Failure to comply with the Code of Conduct
- Any racist/sexist language etc
The child can/will be suspended (in school or home) The type, and length of suspension will be based on the severity of the behaviour and age of the child.
When decided that a child will be suspended the child is removed from the program and the chil must be picked immediately with in the hour
If a child is suspended, a Suspension Notification Form is sent out, and needs to be reviewed, signed and returned before the child can re enter the program.
If a child has had 3 home suspensions they will be served with a 2 week termination notice.
Friendly Times Child Care Centre will do their best to support the child /family by working alongside Community Living to help assist with the inappropriate behaviors (with families consent) and work with them to meet the needs of the child/family. However, if the Child/Families needs’ can not be met by FTCC the Family will receive notice of withdrawal, and be referred to other agencies that would be more suitable for the Child.
Friendly Times Child Care is not responsible to find alternate care for a child after termination notice has been stated
Friendly Times can not accommodate children who are suspended from Downsview public school Parents/Guardians/Caregiver’s will have to alternate arrangements during their child’s suspension
Upon admission into Friendly Times Child Care Centre all Families are considered in good standing.
However, if a Family is in breach of any of the Policies and Procedures such as but not limited to: FTCC’s Parent Handbook, Parent or Child Code of Conducts, Fee policy, and late Pick up Policies that Family may be at risk of not being in good standing with FTCC. If a Family is not in good standing with FTCC the Board of Directors reserves the right to terminate care by issuing 2 weeks’ withdrawal notice. If there are any further violations of FTCC policies during termination notice of 2 weeks, termination will be effective immediately.
Parent/Guardian Given Withdrawal Notice
Friendly Times Child Care Centre requires at least 4 weeks written notice submitted to the Executive Director for termination of childcare services. This allows opportunity to attempt to acquire a new care contract, as it is necessary to maintain consistent finances to run Friendly Times Child Care Centre. In the event that Parents/Guardians do not give full termination notice they are responsible for paying the following month fees to make-up for lack of proper withdrawal notice (ex. if termination notice is given on May 5th - the parent(s)/ guardian(s) is responsible for both May and June full fees). These fees are also due by the first day of the month. Any fees not paid on time with regards to termination of child care services will also be subject to $25 late fee and $2.00 a day, until full payment is received. This is a non-negotiable policy.
Withdrawal and Termination Notice
FTCC reserves the right to terminate care contracts in the event a child has been absent for 5 consecutive days without any explanation.
In the event of any concerns (raised by staff, parents/guardians or even children)
The Parent/Guardian will be notified and a letter requesting a meeting will be given to the Parent/Guardian.
A meeting will be scheduled to address the issues. The meeting can involve the Executive Director and/or the RECE in charge or the Classroom teacher, and the Parents/Guardians involved, and can also involve an Executive Board member. FTCC’s Children Services Consultant will be notified. The concerns will be clearly stated (ex. late payment, failure to adhere to centre policies, behavioural issues etc.) and discussed. Solutions will be sought in a non-judgmental manner. A plan will be designed to resolve the issues. A second meeting will be scheduled to review the situation within a reasonable time frame.
In the event the issues cannot be resolved to everyone’s satisfaction, documentation of the meeting will be made. The Consultant will be notified, and there can be a referral for another agency that will better serve the Families’ needs. A 2 week written notice of termination of services will be given. If there are any further violations of FTCC policies during termination notice of 2 weeks, termination will be effective immediately.
If the Parent/Guardian is uncooperative and refuses to meet for the initial meeting or any meeting requested regarding the children’s behavior and/or any other violations of the Policies and Procedures of FTCC, that Family will receive 2 weeks withdrawal notice. If the behavior of the Child or Parent/Guradian is extreme and causing emotional and physical harm to the children, staff or Board Member that Family will receive immediate termination notice.
Health and safety (Bill 168)
In extreme cases when a Child/Parent/Guardian/Caregiver has displayed violent or threatening behaviour causing emotional and physical harm towards children or staff or Board member, the Executive Director/Board of Directors reserves the right to terminate care immediately as FTCC strives to provide a safe and non-hostile learning and working environment for all the Children, Staff and Board members.
Child Abuse/Duty to Report
The four areas covered under the term child abuse are physical abuse, sexual abuse, emotional abuse, and child neglect. In an individual case there could be only one form of abuse or a combination of types of abuse. Child abuse is a serious occurrence by definition of the Day Nurseries Act. It is the legal responsibility of every person including volunteers, students, or staff who has contact with a child in a child care centre to report the suspicion of child abuse to the Children's Aid Society. Persons failing to report the suspicion of child abuse are subject to legal action and a fine if convicted.
Cases of Suspected Child Abuse
The Director shall ensure that all staff is familiar with the Child and Family Services Act in reporting cases of suspected child abuse.
- Care should be taken to ensure that the suspicion of abuse is based on reasonable grounds. Note, however, that staff members are not required to seek proof of abuse.
- A staff member who suspects’ child abuse shall not discuss his/her concerns with other staff members (except the Director), the parents of the child, or the child. This function is to be handled by the Children's Aid Society.
- When a staff member has "reasonable grounds" for believing that abuse is occurring, she/he shall verbally inform the Director of her concerns.
- Staff should continue to maintain their relationships with the parents as outlined in the appropriate job description.
- If the Director does not agree that there are reasonable grounds for reporting the possibility of abuse to the Children's Aid Society, the staff member may do so at his or her own discretion.
Executive Director’s Responsibilities:
- The Director shall provide a careful second opinion to determine whether there is in his/her opinion, sufficient grounds for reporting the case to the Children's Aid Society.
- The Director shall not discuss the teacher's observations with the parents or attempt to obtain additional evidence through discussions with the parent or other staff members. These tasks are the responsibility of the Children's Aid workers who investigate cases of possible child abuse.
- When the Director r is convinced that there are reasonable grounds for suspecting child abuse, she shall immediately report the teacher's observations, as well as her own, to the Children's Aid Society.
- Interpretation of this information should be left to the Children's Aid investigation. Concurrent with the report to the C.A.S., shall the document her/his involvement in memorandum form.
Possible Abuse of a Child by a Staff Member:
- Any staff member who has "reasonable grounds" for suspecting that another staff member has abused a child enrolled in the center shall verbally report her concerns to the Director.
- The Director shall immediately prepare documentation of all information pertaining to the alleged abuse. The Director will forward it to the Board of Directors for consultation.
- The Director shall discuss the report with the staff member who is the alleged source of the abuse.
- When the Director has reasonable grounds for suspecting child abuse by a staff member, she shall inform the parents and document the details of this discussion.
- If the Director has reasonable grounds for suspecting a staff member of child abuse, she shall temporarily suspend the staff member.
FTCC Parent/Guardian Code of Conduct
We strive to create a supportive family atmosphere in which the program is an
extraction of both home and community. We believe we must all work together
in order to meet the needs of our children.
Any deliberate, harsh or degrading measures directed towards staff will not be
tolerated. We ask that you respectfully direct any concerns you may have directly to the
Executive Director in person or in writing.
If we are unable to meet your needs, or our standards do not meet your
requirements, we respect your right to choose alternative facilities.
Parents who choose to ignore, or not respect, our values will have their
childcare services terminated.
- Parents/Guardians are to be a role model at all times
- Parent/Guardians are to speak respectfully to the staff at FTCC at all Times
- Parents/Guardians are not to speak about the Centre negatively but bring their concerns in a respectful matter
- Parents/Guardians agree to abide and respect all Policies and Procedures set forth by FTCC as outlined in the Parent Handbook Policies, Payment Policies.
- Parents/Guardians recognize that FTCC classes operate in the safest manner by trained Early Childhood Educated staff or the equivalence Teachers and Assistants.
- Parents/Guardians understand that children exhibiting inappropriate behaviour will be documented and if they do not follow the code of conduct will/can be suspended or withdrawn from the program
- Parent/Guardians agree to partner with the Director/ FTCC Teachers to resolve behavioural issues immediately so their child/children may return to class promptly.
- Parents/Guardians will inform the FTCC of any extended vacations or absences which will affect their child/children
- Parents/Guardians are expected to respect all FTCC Teachers,Staff,Volunteers and families.
- Parents/Guardians will not interact with anyone at FTCC in a manner that is intended to provoke hostility.
- All concerns should be voiced to the Executive Directors and will respond appropriately within 2 business days.
- Parents/Guardians understand that it is their responsibility to locate lost items in the Lost & Found. Unclaimed items will be donated to charity, with notice, twice a year.
Friendly Times Parent/Caregiver/Guardian Code of Conduct
At Friendly Times Child Care Centre we encourage all Parents/Caregiver/Guardians to be positive Role models for the children of the Center. All Parents/Caregiver/Guardians are expected to follow the policies of Friendly Times Child Care. All Parents/Caregiver/Guardians are to conduct them selves in a respectful matter at all times.
Any concerns are to be brought respectfully to the Executive Director in writing. Friendly Times does not tolerate any verbal or physical abuse towards Staff, Director or Board members.
***** Parents/Caregiver/Guardians who take part in any sort of abusive behavior towards the staff or Director/Board Members will lead to a letter of warning and can lead to automatic withdrawal and terminated child care services at Friendly Times Child Care Center. ****