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Friendly Times Child Centre Parent Issues and Concerns Policy and Procedures




Policy General



Parents/guardians are encouraged to take an active role in our child care centre and regularly discuss what their child(ren) are experiencing with our program. As supported by our program statement, we support positive and responsive interactions among the children, parents/guardians, child care providers and staff, and foster the engagement of and ongoing communication with parents/guardians about the program and their children. Our staff are available to engage parents/guardians in conversations and support a positive experience during every interaction.



All issues and concerns raised by parents/guardians are taken seriously by The Executive Director and Board of Directors of FTCC and will be addressed. Every effort will be made to address and resolve issues and concerns to the satisfaction of all parties and as quickly as possible.

Issues/concerns are to be brought respectfully in writing/email to the Executive Director or to the Board of Directors. Responses and outcomes will be provided in writing upon request. The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved.



An initial response to an issue or concern will be provided to parents/guardians within 3 business day(s). The person who raised the issue/concern will be kept informed throughout the resolution process.



Investigations of issues and concerns will be fair, impartial and respectful to parties involved.




Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when information must be disclosed for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law enforcement authorities or a Children’s Aid Society).




Our centre maintains high standards for positive interaction, communication and role-modeling for children. Harassment and discrimination will therefore not be tolerated from any party.



If at any point a parent/guardian, provider or staff feels uncomfortable, threatened, abused or belittled, they may immediately end the conversation and report the situation to the Executive Director and/or Board of Director.



Concerns about the Suspected Abuse or Neglect of a child

Everyone, including members of the public and professionals who work closely with children, is required by law to report suspected cases of child abuse or neglect.

If a parent/guardian expresses concerns that a child is being abused or neglected, the parent will be advised to contact the local Children’s Aid Society (CAS) directly.

Persons who become aware of such concerns are also responsible for reporting this information to CAS as per the “Duty to Report” requirement under the Child and Family Services Act.

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Parent/Caregiver/Guardian Code of Conduct


At Friendly Times Child Care Centre we encourage all Parents/Caregiver/Guardians to be positive Role models for the children of the Center. All Parents/Caregiver/Guardians are expected to follow the policies of Friendly Times Child Care. All Parents/Caregiver/Guardians are always to conduct themselves in a respectful matter .



Any concerns are to be brought respectfully to the Executive Director in writing. Friendly Times does not tolerate any verbal or physical abuse towards Children, Staff, Executive Director or Board members.

Please be advised that failure to comply can result in FTCC issuing a Notice of No Entry. This means that the Individual that has violated the code of conduct would no longer be allowed on the premises and the child/ren will have to be dropped off and picked up by another Authorized individual. This is done to ensure the safety and well being of all in the program.



***** Parents/Caregiver/Guardians who take part in any sort of abusive behavior towards the Children Staff or Director/Board Members will receive a warning letter, or no entry notice and can lead to automatic withdrawal and terminated child care services at Friendly Times Child Care Center. ****

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